Returns & Refunds Policy

This returns and refunds policy explains your consumer rights under UK law when you purchase reports or subscriptions from FindMyBuyer. Because we provide digital content (AI-generated buyer intelligence reports), some rules are different from physical goods.

Report Options

• One-Off Report: £24 single purchase. You get instant access to a buyer intelligence report after payment.
• Monthly Subscription: £9.99 per month. You get access to monthly updated reports for as long as your subscription is active.

All reports are generated using AI technology and delivered immediately to your account.

Under the Consumer Rights Act 2015, all digital content we provide must be:

• Of satisfactory quality: The reports must meet the standards a reasonable customer would expect given the price and description.
• Fit for purpose: The reports must be suitable for the purposes we describe them to be used for.
• As described: The reports must match how we advertise them on our website.

Standard Consumer Right to Cancel

UK law normally gives you 14 days to cancel an online purchase and get your money back. However, there is an important exception for digital content.

Exception for Digital Content

When you buy a report from us, you receive it instantly. Under Consumer Contracts Regulations 2013, you lose your right to cancel once you have received digital content and agreed to this loss of rights. By completing your purchase, you confirm that you understand and consent to immediate delivery of your report and that you are giving up your 14-day cancellation right.

This only applies to the content itself. If the content is faulty or doesn't meet quality standards (see below), you still have full consumer protection rights.

Subscription Cancellation

You can cancel your monthly subscription at any time. Once cancelled:

• Your subscription ends at the end of the billing period.
• You lose access to new reports after the current month ends.
• We do not offer refunds for partial months or unused portions of a billing period.
• To cancel, contact us at info@findingmybuyers.com with your account details and request to cancel.

If a report doesn't meet quality standards or isn't what we promised, you have consumer protection rights.

Problems We'll Fix

• The report fails to load or is unreadable.
• The AI failed to generate content despite successful payment.
• The report is completely unrelated to what you ordered or selected.
• The content is obviously broken or corrupted.
• The report doesn't match a specific description given at the point of sale.

Your Options for Faulty Content

If you report a fault within 14 days of purchase, we will:

1. First: Try to repair it by regenerating the report to fix the issue.
2. If repair fails: Provide a replacement report or a full refund.

Contact us at info@findingmybuyers.com with details of the fault. We aim to respond within 48 hours.

What We Consider Normal

Not every report needs to be perfect. Some variation is normal because reports are AI-generated:

• Reports that provide useful information, even if not perfectly formatted.
• Reports with minor typos or formatting inconsistencies.
• Reports that meet the general description but vary based on the data analysed.

Beyond our legal obligations, we want you to be happy. If you're genuinely unhappy with a report you've purchased, we may consider a goodwill refund within 14 days of purchase, subject to the following:

• The report is not faulty (see section above for fault claims).
• You are requesting the refund because the content isn't what you hoped for or isn't useful to you.
• You request it within 14 days of your purchase.
• You provide clear reasons why you're unhappy.

We'll review each request individually. If approved, we'll refund the full amount to your original payment method. There's no guarantee of approval, as this is a courtesy outside our legal obligations.

To request a goodwill refund, email info@findingmybuyers.com with:

• Your order or transaction ID
• The date of purchase
• A clear explanation of why you're unhappy

Step 1: Contact Us

Email us at info@findingmybuyers.com with:

• Your order/transaction ID (from your email receipt)
• The date of purchase
• Clear description of the issue or reason for request
• Any relevant screenshots or information

Step 2: We'll Respond

We aim to respond within 48 hours. If the issue is a faulty report, we'll work with you to repair or replace it. If you're requesting a goodwill refund, we'll let you know our decision.

Step 3: Resolution

Once approved, refunds are processed to your original payment method within 5-10 working days.

If you're unhappy with how we've handled your complaint, you have the right to pursue the matter further:

• Chargeback: You can contact your bank or payment provider (e.g., your credit card company) to dispute the charge.
• Small Claims: You can take us to court through the small claims process if you believe we've breached consumer law.
• Alternative Dispute Resolution: You may be able to use an ADR service, though this is not yet a legal requirement for our business size.

We process payments securely through Stripe. Your payment information is handled by Stripe according to their terms and PCI compliance standards. We don't store your full card details.

NESTI LTD

Company Registration Number: 11163863
Address: Unit 2, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@findingmybuyers.com
Website: findingmybuyers.com

We may update this policy from time to time. When we do, we'll update the date at the top of this page. Material changes will be announced on our website. Your continued use of our service after changes means you accept the new policy.