Terms and Conditions

Last updated: 24 September 2026

These terms and conditions ("Terms") govern your use of the FindingMyBuyers.com website at findingmybuyers.com ("the Service") operated by NATUS ENERGY LTD ("we", "us", "our"). By using the Service, you agree to these Terms. Please read them carefully before using the Service.

1. About the Service

FindingMyBuyers.com finds buyers for small businesses and tradespeople. It is operated by NATUS ENERGY LTD. The Service does three things, and which of them you get depends on the plan you are on:

Social media, written and published for you. We write marketing posts for your business and publish them to the social accounts you connect. You see and approve posts before they go out.
A website, built and kept up to date. We build your website, publish it, and keep rebuilding it so that it stays current for search engines rather than sitting still and fading.
Buyers found and contacted. We find businesses and people who look like buyers for your trade, and contact them in your name.

Everything the Service produces is generated using artificial intelligence. Section 2 explains what that means for you, and it is the most important section of these Terms.

2. AI-Generated Content Disclaimer

This is the most important section of these Terms. Please read it carefully.

All reports, buyer profiles, marketing recommendations, content suggestions, and other output generated by FindingMyBuyers.com are produced by artificial intelligence. This content:

Is not professional marketing, business, financial, or legal advice. It is AI-generated information provided for general guidance only.
May contain inaccuracies, errors, or outdated information. AI systems can produce content that sounds plausible but is factually incorrect.
Should not be relied upon as the sole basis for any business decision. You should exercise your own judgement and, where appropriate, seek independent professional advice before acting on any of the content.
Does not guarantee any particular business outcome. We make no representations or warranties that following the recommendations will result in increased customers, revenue, or any other business benefit.
Is generated based solely on the information you provide. The quality and relevance of the output depends on the accuracy and completeness of your input.

By using the Service, you acknowledge and accept that you use AI-generated content entirely at your own risk.

3. Social Media Publishing

Overview

Where your plan includes social media publishing, you may connect your social media accounts (Facebook, Instagram, TikTok, LinkedIn) or authorise FindingMyBuyers.com to create and manage a Facebook Business Page on their behalf. By connecting accounts or authorising managed Page creation, you grant us permission to publish AI-generated marketing content to those platforms on a scheduled basis.

Authorization and account ownership

By connecting a social media account or authorising managed Page creation, you grant FindingMyBuyers.com the following rights:

To access your account using OAuth tokens or API credentials
To schedule and publish AI-generated marketing content to your account(s)
To create, edit, and manage business pages on your behalf (for managed Facebook Pages)
To view basic analytics about published content

You remain the owner of your account at all times. You can disconnect from your dashboard at any time, which immediately revokes our access. You can also revoke access directly through the social platform's own settings.

Connected accounts

When you connect a social media account (Facebook, Instagram, TikTok, or LinkedIn), you authorize FindingMyBuyers.com to publish content using the platform's API. The authorization process uses OAuth, which means:

You log in securely through the social platform
We receive an access token that allows us to publish on your behalf
You control what permissions we have through the social platform's authorization interface
The token is stored securely in our database with encryption
You can revoke access at any time from your FindingMyBuyers.com dashboard or the social platform directly

Managed Facebook Pages

If you do not have an existing Facebook Business Page, you may authorise FindingMyBuyers.com to create and manage one on your behalf. By ticking the authorisation checkbox when you sign up, you consent to the following:

We will create a Facebook Business Page under NATUS ENERGY LTD's Meta Business Manager, named after your business.
We will publish AI-generated marketing content to this Page on a scheduled basis.
The Page is managed using a System User token — you do not need your own Facebook account to benefit from this feature.
You may request transfer of the Page to your own Facebook account at any time, at no additional cost.
If your plan ends, the managed Page will be unpublished within 14 days unless you request a transfer.

AI-generated content and review process

All content published to your social media accounts is generated using artificial intelligence (Anthropic's Claude). Before publication:

Content is created based on your buyer report, business profile, and marketing recommendations
You can preview all scheduled posts in your FindingMyBuyers.com dashboard before publication
You have the right to edit, modify, or delete any scheduled post
You retain final approval authority over all content
You are responsible for ensuring all published content complies with applicable laws, regulations, and platform policies

User responsibility for content

While we generate and publish content on your behalf, you are ultimately responsible for all content published to your social media accounts. This includes:

Reviewing AI-generated content for accuracy, appropriateness, and compliance with laws
Ensuring content complies with platform terms of service, advertising standards, and consumer protection laws
Respecting third-party intellectual property rights
Complying with relevant regulations in your jurisdiction

We provide a content calendar in your dashboard where you can preview, edit, or remove scheduled posts before they are published. You should exercise care and prudence before approving any post for publication.

Platform actions and liability

Each social media platform enforces its own terms of service, content policies, and community standards. FindingMyBuyers.com is not liable for:

Account suspension, restriction, or termination by any platform
Content removal or flagging by any platform
Loss of access to your account due to platform policy violations
Platform changes, updates, or policy modifications
Reduction in reach, impressions, or engagement of your posts
Any action taken by a platform in response to content published through our Service

You acknowledge that by publishing content to social media platforms, you are subject to each platform's terms of service, and FindingMyBuyers.com is not responsible for enforcement of those terms.

Token management and expiration

OAuth access tokens used to publish on your behalf may expire or become invalid over time. When this occurs:

FindingMyBuyers.com will automatically attempt to refresh your token
If automatic refresh fails, scheduled publishing will stop and you will receive a notification
You will be given the option to reconnect your account through your dashboard
Your scheduled posts will remain in the queue until you reconnect or choose to delete them

Platform compliance and API usage

Our use of social media platform APIs (Meta Graph API, TikTok Content Posting API, LinkedIn API) is subject to each platform's terms of service and developer policies. We comply with:

All platform API terms and rate limits
Each platform's content policy and community guidelines
Each platform's data protection and privacy requirements
Each platform's advertising and promotional standards

We reserve the right to suspend or limit auto-publishing if required by any platform's policies, if your account is flagged by a platform, or if we detect compliance violations.

Disconnecting your accounts

You can disconnect your social media accounts at any time by:

Using the disconnect option in your FindingMyBuyers.com dashboard (immediate effect)
Removing FindingMyBuyers.com from your account settings on the social platform directly (also immediate)

When you disconnect, all stored access tokens are revoked and deleted, and all scheduled publishing to that platform stops immediately.

When social media publishing stops

If your plan ends, or you cancel, or your free trial finishes without you starting a paid plan, the following happens:

All scheduled social media posts are cancelled
No further content will be published to your accounts
All stored access tokens are revoked and deleted
Any managed Facebook Pages will be unpublished within 14 days unless you request transfer to your own account
You may request transfer of any managed Facebook Page to your own account before it is unpublished

4. Who Can Use the Service

The Service is intended for use by business owners and self-employed individuals aged 18 or over who are based in the United Kingdom. By using the Service, you confirm that you meet these requirements.

5. Your Account and Responsibilities

You are responsible for:

Providing accurate and truthful information about your business when using the Service.
Reviewing and verifying any AI-generated content before using it in your marketing or business activities.
Ensuring that any content you post based on our recommendations complies with applicable laws, including advertising standards, consumer protection law, and data protection law.
Not using the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service.

What the Service must never be used for

This applies to everything you put into the Service — pictures, video, website text, post captions, your business description, anything. You must not use FindingMyBuyers.com for:

Anything pornographic or sexual. No pornography, no nudity presented sexually, no sexual services, and no adult industry marketing of any kind. The Service is not available for that trade.
Any sexual material involving, or appearing to involve, a child. We report this to the authorities and close the account immediately and permanently.
Violence, cruelty, or material that attacks or demeans a person or a group.
Anything illegal, or anything belonging to someone else that you have no right to use.

We may refuse, hide or delete anything that breaks this section, and suspend or close the account behind it, with or without warning and without a refund. Section 12 sets out how this applies to pictures you upload.

Political, religious and racial material

You must not use the Service to publish political, religious or racial material, or anything violent, threatening or hateful. FindingMyBuyers.com is politically neutral and peaceful, and we write and publish nothing on these subjects for any business. We may refuse, remove or not publish any such material.

Fair use and free trials

The free trial is for one business, once. We may treat accounts that share a business name, website, phone number, address or payment details as the same business. We may limit, delay or refuse a trial, or pause or close accounts, where we reasonably believe the Service is being used to obtain more than one free trial, by automated means, or at a volume that is unfair to other customers or puts the Service at risk. Where we do this to a paying customer we will tell you why and refund any unused period.

6. Pricing and Payment

Your first ninety days are free

New customers get ninety days of the Service free of charge. We do not take a payment card to start the trial, so nothing can be charged to you during it and you cannot be billed by accident when it ends.

The free trial is for one business, once. Section 5 (Fair use and free trials) explains how we apply this.

What happens when the ninety days end

If you start a paid plan, the Service carries on without a break. If you do not, then at the end of the trial:

We stop writing and publishing posts to your social accounts.
Your account becomes read-only — you can still sign in and see what was made for you.
If we built you a website, we stop publishing it.

We may allow a short grace period before a website comes down. We will tell you before the trial ends, not after.

What the paid plans cost

The plans we currently sell, and what each one costs, are set out on our pricing page at findingmybuyers.com/pricing. The price is shown to you again at checkout and in your payment confirmation email, and the price you agreed there is the price that applies to you.

We deliberately do not repeat the prices in these Terms. A price written in two places is a price that can end up saying two different things, and a contract that contradicts our own pricing page would help nobody. One price list, in one place.

All prices are in pounds sterling (GBP) and include VAT where applicable. Payments are processed securely by Stripe. We do not store your payment card details.

Price changes

We may change our prices. A change never affects a payment already taken, and it does not affect a subscription that is already running until its next renewal. We will tell you before a change applies to you.

If you move to a smaller plan

Not every plan includes a website. If you move from a plan that includes your website to one that does not, we stop publishing your website. We will tell you before that happens, and Section 11 sets out what you can take with you.

7. Digital Content and Your Consumer Rights

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If you believe the Service has not met these standards, please contact us.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days to cancel a contract made at a distance. If you ask us to start work inside those 14 days, you agree that we may begin, and if you then cancel you may be asked to pay for the work already done. In practice the Service begins with ninety days free, so you have far longer than 14 days to decide before any money changes hands.

This does not affect your statutory rights if the digital content is faulty or not as described.

7.1 Content Editing & Performance Guarantee

FindingMyBuyers.com generates social media content using its proprietary AVT (Awareness-Value-Trust) scoring model. This content is optimised for maximum engagement with the client’s identified buyer archetypes. Where a client edits, modifies, or replaces AVT-optimised content and declines the system’s recommended alternative, FindingMyBuyers.com’s engagement and lead generation performance estimates shall not apply to those modified posts. The client accepts full responsibility for the performance of content they have chosen to alter against the system’s recommendation.

8. Refund Policy

Monthly subscriptions

You may cancel at any time, through Stripe's customer portal or by contacting us. Cancellation takes effect at the end of the month you have already paid for, and we do not refund part of a month.

We will refund you in full if:

We charged you after you cancelled.
We charged you twice for the same month.
We failed to deliver the plan you paid for because of a fault on our side.

Nothing in this section affects your rights under the Consumer Rights Act 2015.

How to request a refund

Contact us at info@findingmybuyers.com with your payment confirmation and a description of the issue. We aim to respond within 2 business days and process any approved refunds within 5-10 business days.

9. Cancellation Policy

Monthly subscriptions

You may cancel your monthly subscription at any time. To cancel:

Manage your subscription through Stripe's customer portal (a link is provided in your payment confirmation email), or
Email us at info@findingmybuyers.com and we will cancel it for you.

When you cancel, your plan stays active until the end of the month you have paid for, and you will not be charged again. After that, all scheduled social media posts are cancelled, and any managed Facebook Pages are unpublished within 14 days unless you ask us to transfer one to your own account. If your plan included your website, Section 11 sets out what happens to it and what you can take with you.

10. Your Website — Content and Liability

Your responsibility for your website content

Where your plan includes a website, we build it, publish it and keep it running. All content published on your website — including pages, images, text, forms, and any other material — is entirely your responsibility.

You acknowledge that:

You are responsible for all content published on your website. This includes ensuring it complies with applicable laws, regulations, and third-party intellectual property rights.
NATUS ENERGY LTD provides the platform, not legal or compliance advice. We provide the hosting and publishing platform only. We do not provide legal, compliance, or professional advice regarding your website content.
NATUS ENERGY LTD takes no liability for your content. We take no liability for any content you publish, any claims arising from that content, or any consequences resulting from publishing that content online.
You are responsible for legal compliance. You must ensure your website complies with all applicable regulations including advertising standards, consumer protection law, data protection law, and any industry-specific requirements relevant to your business.

Your website belongs to you. The responsibility for what appears on it belongs to you too.

11. Your Website — What You Keep If You Leave

What you receive during your subscription

Where your plan includes a website, you receive a professionally built, managed website hosted and maintained by FindingMyBuyers.com. Your subscription includes website hosting, domain management (where applicable), AI-powered content generation and publishing, the AVT (Awareness-Value-Trust) marketing engine, automated social media content scheduling, buyer intelligence analytics, and all associated backend services that power your online presence.

What you own

You own your business name, your domain name (if registered in your name), your business content and images that you provided to us, and any customer data or enquiries you have received through your website. These remain your property at all times.

What happens if you cancel

If you cancel, or move to a plan that does not include a website, the following applies:

Your website files: Upon request, we will provide you with a static copy of your website files (HTML, CSS, images) within 30 days of cancellation. This is a non-functional snapshot of your site as it appeared at the time of cancellation.
Your domain: If we registered a domain on your behalf, we will assist you in transferring the domain to a registrar of your choice at no additional cost, provided you request the transfer within 30 days of cancellation.
Your data: Any customer enquiries, contact form submissions, or lead data collected through your website will be exported and provided to you in a standard format (CSV) upon request within 30 days of cancellation.

What you do not receive upon cancellation

This is an important clause. Please read it carefully.

The FindingMyBuyers.com backend platform, including but not limited to the following, is proprietary technology owned by NATUS ENERGY LTD and is not included in any data export or website transfer:

The AVT Marketing Engine — Our AI-powered content generation system that creates marketing copy, social media posts, and buyer-targeted messaging based on the Awareness-Value-Trust framework.
Automated content publishing — The scheduling and publishing system that automatically posts content to your connected social media accounts (Facebook, Instagram, TikTok, LinkedIn).
Buyer intelligence and analytics — The AI-driven buyer profiling, market analysis, and lead scoring technology that powers your buyer discovery reports.
The FindMyWay guided experience system — The interactive tour and onboarding technology embedded in your website.
Dynamic website features — Any server-side functionality, API integrations, database connections, serverless functions, or real-time features that require the FindingMyBuyers.com backend to operate.
Content regeneration — The weekly AI-powered content refresh cycle that keeps your social media and website content fresh and relevant.
Session recording and analytics — Any heatmap, session recording, or user behaviour analytics data collected through your website.

Upon cancellation, the static website copy provided to you will be a non-functional snapshot. All backend functionality, automated publishing, content generation, analytics, and AI-powered features will cease to operate immediately upon the end of your subscription period. Your website will no longer receive new content, and any dynamic features will stop functioning.

To be clear: what you take with you is your website's appearance — what you leave behind is the engine that made it work. This includes all content creation, publishing automation, marketing intelligence, and the technology platform that powers your online presence.

Reactivation

If you cancel and later wish to start your website again, we will endeavour to restore your previous website and backend configuration, subject to availability and any changes to our pricing or service offerings. Reactivation within 90 days of cancellation is typically straightforward; after 90 days, your website data may no longer be available and a fresh build may be required.

12. Intellectual Property

Our intellectual property

The FindingMyBuyers.com website, branding, design, and underlying technology are owned by NATUS ENERGY LTD. You may not copy, reproduce, or redistribute any part of the Service without our written permission.

What we write for you

The posts, website words, buyer profiles and marketing recommendations we produce for your business are yours to use. You are granted a non-exclusive, perpetual licence to use them for your own business marketing, and that licence does not end when your plan does. You are free to:

Approve, edit or reject any social media content before FindingMyBuyers.com publishes it on your connected accounts.
Adapt and modify anything we write to suit your needs.
Use the buyer profiles and strategies to inform your own marketing decisions.
Keep using all of it after you leave.

You may not resell or redistribute what we write for you as a product of its own, or as a service to somebody else.

Your pictures

You keep your pictures. You own the photographs and videos you upload. Uploading them does not hand them over to us, and we do not claim to own them.

What you let us do with them. When you upload a picture, you give NATUS ENERGY LTD a licence to store, copy, crop, resize, edit and publish it. The licence is non-exclusive (you can still use your own pictures anywhere you like), royalty-free (we do not pay you and you do not pay us for it), worldwide, and we can pass it on to the platforms we publish through, because that is how a picture gets onto Facebook, Instagram, LinkedIn or X. We use that licence for three things and no others:

To build and run your website.
To write and publish your social media posts on the accounts you connect to the Service.
To show your finished work as an example of what the Service does, in our own marketing, on our own website and our own social channels, with your business named alongside it.

You can switch the third one off. Email us and we will stop using your pictures in our own marketing, and take down the ones already published in any place we still control. Once a picture has been shared onward by someone else on a social platform, we cannot always get it back, and we cannot promise to.

When you leave. The licence ends when your account ends, except for two things: copies already published to a social platform or held in our backups, which may take time to work through; and any picture already used in our own marketing under the paragraph above, which we will take down on request as described there.

What you promise us when you upload. By uploading a picture you confirm that:

The picture is yours, or you have the right to use it and to let us use it in the ways set out above.
If a person can be recognised in it, that person has agreed to it being published.
If it shows someone's home, garden, vehicle or other property, the owner has agreed to it being published.
Nothing in it is confidential or under an agreement that stops it being shown.

If someone brings a claim against us because one of those was not true, you agree to cover the cost of dealing with it.

What you must not upload

The Service is for pictures of your work and your business. You must not upload:

Sexual or pornographic material of any kind.
Any sexual material involving, or appearing to involve, a child. We report this to the authorities.
Pictures of violence, cruelty, or material that attacks a person or group.
Anything illegal, or anything that belongs to somebody else and that you have no right to use.

We may screen uploads automatically, and we may also check them by hand. We may refuse, hide or delete any picture that breaks this section, with or without warning, and we may suspend or close the account that uploaded it. Screening is a safeguard, not a guarantee: the fact that a picture was accepted does not mean we have approved it, and you remain responsible for what you upload.

13. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or any AI-generated content, including but not limited to loss of revenue, loss of customers, loss of business opportunities, or reputational damage.
Our total aggregate liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the subscription period giving rise to the claim.
We do not guarantee that the Service will be uninterrupted, error-free, or that the AI-generated content will be accurate, complete, or suitable for your specific circumstances.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

14. Availability and Changes

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may need to suspend the Service temporarily for maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue any part of the Service at any time. If we make significant changes that affect paid subscribers, we will provide reasonable notice.

15. Third-Party Services

The Service integrates with third-party services including Stripe (payment processing), Anthropic (AI processing), Meta/Facebook, Instagram, TikTok, and LinkedIn (social media publishing). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, performance, or policies of third-party services.

When you connect social media accounts or authorise managed Page creation, you acknowledge that the relevant platform's terms of service apply to all content published through our Service. If any platform suspends, restricts, or terminates your account or our API access, we are not liable for any resulting loss of service.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first at info@findingmybuyers.com. We will try to resolve the matter informally before any legal proceedings.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions about these Terms, contact us at:

NATUS ENERGY LTD
Company No. 14612422
Unit 2, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@findingmybuyers.com

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