Terms and Conditions

Last updated: 21 March 2026

These terms and conditions ("Terms") govern your use of the FindMyBuyer website at findingmybuyers.com ("the Service") operated by NESTI LTD ("we", "us", "our"). By using the Service or purchasing a report, you agree to these Terms. Please read them carefully before using the Service.

1. About the Service

FindMyBuyer is an AI-powered tool that generates buyer analysis reports and marketing recommendations for small businesses and tradespeople. The Service consists of:

• Stage 1 (Free): An AI-generated analysis identifying 10 potential buyer types for your business.
• Stage 2 (Paid): A detailed marketing action plan including buyer profiles, messaging frameworks, channel strategies, and ready-to-post content.

2. AI-Generated Content Disclaimer

This is the most important section of these Terms. Please read it carefully.

All reports, buyer profiles, marketing recommendations, content suggestions, and other output generated by FindMyBuyer are produced by artificial intelligence. This content:

• Is not professional marketing, business, financial, or legal advice. It is AI-generated information provided for general guidance only.
• May contain inaccuracies, errors, or outdated information. AI systems can produce content that sounds plausible but is factually incorrect.
• Should not be relied upon as the sole basis for any business decision. You should exercise your own judgement and, where appropriate, seek independent professional advice before acting on any of the content.
• Does not guarantee any particular business outcome. We make no representations or warranties that following the recommendations will result in increased customers, revenue, or any other business benefit.
• Is generated based solely on the information you provide. The quality and relevance of the output depends on the accuracy and completeness of your input.

By using the Service, you acknowledge and accept that you use AI-generated content entirely at your own risk.

3. Who Can Use the Service

The Service is intended for use by business owners and self-employed individuals aged 18 or over who are based in the United Kingdom. By using the Service, you confirm that you meet these requirements.

4. Your Account and Responsibilities

You are responsible for:

• Providing accurate and truthful information about your business when using the Service.
• Reviewing and verifying any AI-generated content before using it in your marketing or business activities.
• Ensuring that any content you post based on our recommendations complies with applicable laws, including advertising standards, consumer protection law, and data protection law.
• Not using the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service.

5. Pricing and Payment

Stage 1 of the Service is provided free of charge. Stage 2 requires payment. We offer the following pricing options:

• One-off report: A single payment of £24 for a one-time report. This is yours to keep permanently.
• Monthly subscription: £9.99 per month, which includes access to updated reports and fresh content. You may cancel at any time (see Section 8).

All prices are in pounds sterling (GBP) and include VAT where applicable. Payments are processed securely by Stripe. We do not store your payment card details.

We reserve the right to change our prices at any time, but any price changes will not affect purchases or subscriptions already in progress.

6. Digital Content and Your Consumer Rights

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose, and as described. If you believe the Service has not met these standards, please contact us.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period for distance purchases of digital content. However, by proceeding with the generation of your paid report, you expressly consent to the immediate provision of digital content and acknowledge that you will lose your right to cancel once the report has been generated.

This does not affect your statutory rights if the digital content is faulty or not as described.

7. Refund Policy

One-off reports (£24)

Because your report is generated immediately upon payment using AI processing, and the digital content is delivered instantly, refunds are not generally available once your report has been generated. This is because:

• The AI processing cost is incurred at the point of generation.
• The digital content has been fully delivered and cannot be "returned".
• You consented to immediate delivery and waived your cancellation right before the report was generated.

However, we will provide a full refund if:

• The Service failed to generate your report due to a technical error on our side.
• The report was substantially not as described (e.g., it contained no meaningful content or was for the wrong trade/location).
• You were charged more than once for the same report.

Monthly subscriptions (£9.99/month)

You may cancel your subscription at any time through your Stripe account or by contacting us. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial months.

How to request a refund

Contact us at support@findingmybuyers.com with your payment confirmation and a description of the issue. We aim to respond within 2 business days and process any approved refunds within 5-10 business days.

8. Cancellation Policy

Monthly subscriptions

You may cancel your monthly subscription at any time. To cancel:

• Manage your subscription through Stripe's customer portal (a link is provided in your payment confirmation email), or
• Email us at support@findingmybuyers.com and we will cancel it for you.

When you cancel, you will retain access to any reports already generated. Your subscription will remain active until the end of the current billing period, and you will not be charged again.

Pre-delivery cancellation

If you wish to cancel after payment but before your report has been generated (which typically takes under 30 seconds), please contact us immediately. In practice, because reports are generated instantly, this window is extremely short.

9. Intellectual Property

Our intellectual property

The FindMyBuyer website, branding, design, and underlying technology are owned by NESTI LTD. You may not copy, reproduce, or redistribute any part of the Service without our written permission.

Your report content

Once you have purchased a report, you are granted a non-exclusive, perpetual licence to use the AI-generated content in your report for your own business marketing purposes. This means you are free to:

• Use the ready-to-post content on your social media accounts.
• Adapt and modify the content to suit your needs.
• Use the buyer profiles and strategies to inform your marketing decisions.

You may not resell, redistribute, or commercially exploit the report or its content as a standalone product.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service or any AI-generated content, including but not limited to loss of revenue, loss of customers, loss of business opportunities, or reputational damage.
• Our total aggregate liability for any claim arising from or related to the Service shall not exceed the amount you paid for the specific report or subscription period giving rise to the claim.
• We do not guarantee that the Service will be uninterrupted, error-free, or that the AI-generated content will be accurate, complete, or suitable for your specific circumstances.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

11. Availability and Changes

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may need to suspend the Service temporarily for maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue any part of the Service at any time. If we make significant changes that affect paid subscribers, we will provide reasonable notice.

12. Third-Party Services

The Service integrates with third-party services including Stripe (payment processing) and Anthropic (AI processing). Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, performance, or policies of third-party services.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint, please contact us first at support@findingmybuyers.com. We will try to resolve the matter informally before any legal proceedings.

14. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, contact us at:

NESTI LTD
Company No. 11163863
Unit 2, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: support@findingmybuyers.com